Diversity can create conflict when individuals bring different personalities and work styles together.


Learning Resolving Conflicts™ training course equips supervisors, managers and team leaders with the tools to recognize conflict and handle it quickly and effectively. When managers and team leaders understand the signs of conflict and find the root cause, they’re able to eliminate the issues quickly and minimize the negative effects. With the skills learned in conflict resolution training, leaders are able to face conflicts directly, thereby preserving the integrity of their teams and demonstrating a commitment to individual performance and growth.



Program Highlights

 在冲突的负面影响扩大前及时化解

 及时化解冲突并产生正面影响,有益于推动企业变革

 公平地解决成员间的冲突

 通过有效的沟通和管理技巧解决冲突

Duration

4 hours

Licensed By

Methods

  • Facilitation
  • Facilitated
  • Individual Practice
  • Discussion Team Practice
  • Case Studies
  • Videos
  • VIsual Aids
  • Activities & Simulation
  • Paired Practice

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